At Near TMA Care, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase is required (e.g., order number, receipt).
- Timeframe: You have [X] days from the date of delivery to return an item. After this period, we cannot offer a refund or exchange.
- Non-Returnable Items: Some items are exempt from being returned, including:
- Sale items
- Gift cards
- Personalized/custom products
- Intimate or sanitary goods (e.g., undergarments, swimwear)
2. Return Process
To initiate a return:
- Contact our customer service team at Contact us page to request a return authorization.
- Once approved, you will receive instructions on how and where to send your item.
- Shipping costs for returning items are your responsibility unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service, as we are not responsible for items lost during the return process.
3. Refunds
- Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items that show signs of use or damage not caused by our error).
- Non-Refundable Shipping Costs: Shipping charges are non-refundable, except in cases where we made an error.
4. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at here.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at here].
6. Sale Items
Only regular-priced items may be refunded. Sale or discounted items are final sale and cannot be refunded or exchanged unless they are defective.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
Contact Us
If you have any questions about our return and refund policy, please contact us.